
DISCLAIMER
Important Information about Our Site
The information provided by Zero Boundary or Zero Boundary (“Company”, “we”, “our”, “us”) on www.zeroboundary.in (the “Site”) is intended for general informational purposes and shared in good faith. While we strive to ensure that the information presented is current, accurate, and valuable, we make no guarantees—express or implied—regarding its completeness, reliability, or suitability.
By using this Site, you acknowledge and accept that any reliance on the information is at your own risk. Zero Boundary shall not be held liable for any loss, damage, or inconvenience arising from such reliance or from your use of the Site.
Liability Disclaimer
All adventure activities and related content provided by Zero Boundary (“Organizer”) are offered on an “as is” basis. By using this website or participating in any activity, you acknowledge and agree to the following:
Assumption of Risk - Trekking Event
Inherent Risks: You acknowledge that participation in adventure travel, trekking, and activities in mountainous and remote environments (the "Activities") involves inherent and significant risks and dangers beyond those normally encountered in daily life. These risks include, but are not limited to:
* Physical exertion for which you may not be prepared.
* Falls, slips, trips on uneven, steep, rock, wet, icy, or loose terrain.
* Injuries from rocks, roots, river, scree, ice, snow, or other natural or man-made obstacles.
* Extreme weather conditions: cold, heat, rain, snow, hail, wind, lightning, fog, which can change rapidly and lead to hypothermia, hyperthermia, frostbite, dehydration.
* Altitude-related illnesses: Acute Mountain Sickness (AMS), High Altitude Cerebral Edema (HACE), High Altitude Pulmonary Edema (HAPE), which can be serious or fatal.
* Natural hazards: avalanches, rock fall, landslides, flash floods, earthquakes, volcanic activity.
* Encounters with wildlife (e.g., insects, snakes, bears, domestic animals) that may bite, sting, or cause injury or illness.
* Getting lost, separated from the group, or disoriented.
* Lack of immediate access to medical facilities, emergency services, or reliable communication, and potential delays in receiving medical attention or evacuation.
* Equipment failure or malfunction (whether your own or provided by Zero Boundary or third-party operator).
* Risks associated with river crossings, rudimentary bridges, or makeshift trails.
* Illness or disease contracted from food, water, unsanitary conditions, or other participants.
* Negligence of other participants, third-party suppliers (e.g., transport, accommodation), or other individuals not under the direct control of Zero Boundary or our third-party organizer.
* Accidents or illness in remote regions where rescue and medical facilities are limited or non-existent.
* Civil unrest, political instability, crime, or terrorism in the region.
Voluntary Assumption: You understand that these risks may result in serious injury, illness, disability, emotional distress, property damage, or death. You voluntarily and expressly assume all such risks, known and unknown, foreseeable and unforeseeable, inherent in participating in the Activities, however caused.
No Guarantee of Safety: You acknowledge that while the Zero Boundary will take reasonable precautions to ensure safety, it is not possible to guarantee absolute safety, and the Zero Boundary or the assigned team members or guides cannot be held responsible for risks inherent in the nature of the activity.
Assumption of Risk - Cycling Event
Cycling involves inherent risks, including but not limited to:
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Accidents due to terrain, weather, or road conditions
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Collisions with vehicles, other cyclists, or obstacles
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Equipment failure or personal injury
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Exposure to heat, cold, dehydration, or fatigue
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Limited access to immediate medical assistance
Equipment Responsibility
You are responsible for ensuring your bicycle is roadworthy and properly maintained. Please make sure to return the provided bicycle in the same condition as you received it. Helmets, reflective jackets and appropriate safety gear are mandatory. Zero Boundaryis not liable for damage, theft, or malfunction of personal equipment.
Road Safety & Conduct
This event may take place on open public roads. You agree to:
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Follow all traffic laws and the Highway Code
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Ride responsibly and remain alert to surroundings
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Remove yourself from participation if you feel unfit or unsafe
Assumption of Risk - Rappelling/ Abseiling
Rappelling—descending a vertical or near-vertical surface using ropes and specialized gear—carries inherent risks, including but not limited to:
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Falls, slips, or uncontrolled descents
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Rope burn, entanglement, or harness malfunction
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Rock fall, loose edges, or unstable anchor points
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Environmental hazards (rain-slicked rock, wind, water currents if near waterfalls)
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Equipment failure or misuse
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Limited access to immediate medical assistance in remote areas
You voluntarily assume all risks associated with rappelling and understand that absolute safety cannot be guaranteed.
Health & Fitness Declaration
You confirm that you are in good physical and mental health to undertake rappelling. Please disclose any medical conditions (e.g., heart issues, back problems, allergies, medications) via the mandatory disclaimer form. If undisclosed conditions emerge that may affect safety, we reserve the right to remove you from the activity at your own expense.
Equipment Responsibility
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Zero Boundary provides certified helmets, harnesses, descender devices, and gloves.
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You must use only the equipment issued and follow all fitting and safety instructions.
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You are responsible for the care of personal items and gear not supplied by us. We are not liable for loss, theft, or damage to your belongings.
Conduct & Compliance
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Follow all instructions from our certified guides without exception.
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Wait patiently for your turn at the rappel point—rushing can endanger you and others.
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Do not remove safety gear unless instructed; report any equipment concerns immediately to our team.
Assumption of Risk - Waterfall Rappelling/ Abseiling
Waterfall rappelling involves descending through flowing water on vertical or near-vertical rock faces. These activities carry inherent risks, including but not limited to:
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Slips, trips, or uncontrolled falls on wet, slippery surfaces
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Rock fall, unstable ledges, or loose anchors
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Fast-moving water currents and variable flow rates
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Rope burn, entanglement, or hardware malfunction
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Hypothermia or heat stress from exposure
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Limited or delayed access to medical assistance in remote areas
You voluntarily assume all risks associated with waterfall rappelling and understand that absolute safety cannot be guaranteed.
Health & Fitness
You confirm that you are in good physical and mental health for this demanding activity. Please disclose any relevant medical conditions (e.g., heart issues, back problems, allergies, medications) in the mandatory disclaimer form. Failure to disclose may result in your removal from the activity at your own expense.
Equipment Responsibility
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Zero Boundary provides certified helmets, harnesses, descender devices, gloves, and necessary anchoring equipment.
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You must use only issued gear, follow all fitting instructions, and report any equipment concerns immediately.
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Bring your own sturdy, closed-toe footwear, quick-dry clothing, and a secure dry bag for valuables.
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The Organizer is not liable for loss, theft, or damage to personal items.
Assumption of Risk - Rock Climbing
Rock climbing involves inherent dangers, including but not limited to:
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Falls, slips, or uncontrolled descents on vertical or overhanging surfaces
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Loose rock, falling debris, or unstable holds
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Equipment malfunction or misuse (ropes, harnesses, carabiners, anchors)
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Weather-related hazards (rain, wind, lightning, heat stress)
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Overexertion, fatigue, or dehydration
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Limited access to immediate medical assistance in remote or rugged terrain
You voluntarily assume all such risks and understand that absolute safety cannot be guaranteed.
Health & Fitness Declaration
You confirm you are in good physical and mental health to undertake rock climbing. Please disclose any medical conditions (e.g., heart issues, back problems, allergies, medications) on the disclaimer form. If undisclosed conditions emerge that may impact safety, We reserve the right to remove you from the activity at your own expense.
Assumption of Risk - Camping
Camping involves outdoor elements and remote settings that carry inherent risks, including but not limited to:
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Unstable or uneven ground, tripping hazards, and slips
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Rapidly changing weather (rain, wind, cold, heat)
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Encounters with wildlife or insects (bites, stings, animal damage)
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Campfire and cooking hazards (burns, sparks, smoke inhalation)
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Water-related risks (nearby rivers, lakes, flash floods)
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Illness from food, water, or environmental exposure
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Limited or delayed access to medical facilities
You voluntarily assume all such risks and understand that absolute safety cannot be guaranteed.
Environmental Conduct Disclaimer:
By joining any trek or camping event organized by Zero Boundary, you agree to the following environmental conduct guidelines. Failure to comply may result in removal from the activity, forfeiture of fees, and responsibility for any remediation or fines.
Leave No Trace
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Pack out all non-biodegradable waste, including food wrappers, batteries, and hygiene products.
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Do not bury or burn trash—carry it out to the nearest approved disposal point.
Trail & Campsite Etiquette
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Stay strictly on marked trails and campsite boundaries to protect plant life and fragile soils.
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Do not cut switchbacks, carve new paths, or trample vegetation.
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Camp only in designated areas; avoid setting up tents on wetlands, or culturally sensitive sites.
Water-Source Respect
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Nature calls at least 200 m away from streams, lakes, and other water bodies.
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Never wash dishes or clothing directly in natural water sources.
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Dispose of soapy water by dispersing it on durable ground away from all waterways.
Third-Party Services Disclaimer
When an activity involves venues, services, or products provided by independent third-party vendors, Zero Boundary:
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Does not endorse or guarantee the safety, accuracy, reliability, or quality of those external services.
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Does not monitor their compliance with legal requirements, industry standards, or best practices.
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Is not responsible for any loss, damage, injury, delay, dispute, or dissatisfaction arising from your interaction or transaction with a third-party provider.
Your use of third-party services is at your own risk. Any claims or complaints must be directed to the respective vendor, and Zero Boundary will not mediate or assume liability for those services.
Environmental Conduct
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Adhere to Leave No Trace principles: carry out all non-biodegradable waste and avoid disturbing local flora and fauna.
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Follow your guide’s instructions at all times—rushing or horseplay can endanger yourself and others.
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Respect local customs and property; seek permission before entering private or sensitive areas.
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Practice Leave No Trace: pack out all trash, minimize impact on flora and fauna.
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Stay on marked trails and respect any protected areas.
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Use biodegradable soap at least 200 m from water sources.
By bringing a pet on any Zero Boundary trek, hike, or outdoor activity, you acknowledge and agree to the following:
Owner’s Assumption of Risk
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You understand that trekking and hiking carry inherent risks to both humans and animals (e.g., uneven terrain, wildlife encounters, and weather extremes).
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You voluntarily assume all risks associated with your pet’s participation, including injury, illness, or death.
Health, Vaccinations & Gear
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Your pet must be up to date on all vaccinations, parasite prevention, and health checks required by local authorities.
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You are responsible for packing and carrying all necessary pet supplies (food, water, bowl, first-aid kit, leash, harness, waste bags).
On-Trail Conduct
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Pets must remain under your control at all times—use a secure leash or hands-free system.
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Prevent your pet from chasing wildlife, disturbing other participants, or straying off the designated trail.
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Clean up after your pet immediately; pack out all waste without leaving it behind.
Accommodation & Permits
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Not all campsites or accommodation providers accept animals. You must secure pet-friendly bookings and permits in advance.
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Additional fees or restrictions may apply for pets; you bear full responsibility for any extra costs.
Liability & Indemnification
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To the fullest extent permitted by law, Zero Boundary and its affiliates are not liable for any harm, loss, or damage caused by or to your pet.
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You agree to indemnify and hold harmless Zero Boundary, its guides, and agents from any claims, costs, or expenses (including legal fees) arising out of your pet’s participation.
Emergency Evacuation
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You are solely responsible for arranging and funding any emergency veterinary care or evacuation needed by your pet.
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Zero Boundary team may assist in contacting services but assume no obligation or liability for pet rescue or treatment.
Severability
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If any provision of this Disclaimer is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.
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By allowing your pet to join a Zero Boundary activity, you confirm that you have read, understood, and accepted this Pets on Treks & Hiking Disclaimer.
Participant Responsibilities & Acknowledgements
Physical Fitness & Health:
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You declare that you are in good physical and mental health appropriate for the demands of the outdoor activities. Treks/ Hikes involves strenuous physical activity, often at altitude and in variable weather conditions.
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You must truthfully inform us of any pre-existing medical conditions (including allergies, medications, mental health conditions) in the disclaimer form that might affect your ability to participate or require special attention. Failure to disclose relevant information may result in your removal from the outdoor event at your own expense.
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The Organizer reserves the right to decline your participation if we believe your health or fitness level is unsuitable for the trek, or if you have not disclosed a condition that could impact your or others' safety.
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Checklist: You are responsible for bringing appropriate personal clothing and equipment as outlined in the checklist. We are not responsible for loss or damage to your personal equipment.
Travel Documents: You are responsible for ensuring you have a valid passport, any necessary visas, and travel documents required for the destination if it is abroad.
Behavior: You agree to act in a considerate and respectful manner towards other participants, guides, local staff, local communities, and the environment. Abusive, disruptive, or illegal behavior will not be tolerated and may result in your removal from the event without refund and at your own expense.
Following Instructions: You agree to follow the instructions and guidance of our team leaders/guides at all times.
Insurance: It is a condition of booking that you have adequate travel insurance. This insurance must cover, at a minimum: emergency medical expenses, personal accident, evacuation (including helicopter rescue where appropriate for the region), repatriation, trip cancellation, and loss of baggage/personal effects. Zero Boundary as a company will not be liable for any expenses incurred due to lack of or insufficient insurance.
Limitation of Liability
Under no circumstances will Zero Boundary, its affiliates, partners, employees, or agents be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising out of:
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Your use of—or inability to use—this website or its content
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Participation in any Organizer-arranged activity
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Reliance on any information, advice, or recommendations provided
This limitation applies even if Zero Boundary has been advised of the possibility of such damages.
Release Of Liability, Waiver Of Claims, And Indemnification Agreement
In consideration for being permitted to participate in the activity, you, on behalf of yourself, your personal representatives, heirs, executors, administrators, agents, and assigns, hereby:
release, waive, discharge, and covenant not to sue us, its directors, officers, employees, team leaders, trip leaders, trek leaders, Sherpas. porters, local guides, volunteers, agents, contractors, successors, and assigns (collectively "the releases") from any and all liability, claims, demands, actions, causes of action, losses, damages, costs, or expenses (including attorneys' fees) of any kind whatsoever, which you, your heirs, executors, administrators, or assigns may have or may hereafter have, arising out of or relating to any loss, damage, injury, illness, or death to person or property, whether caused by the negligence of the releasees or otherwise, while participating in the trekking, cycling, caming, climbing or any related outdoor activities.
Agree to indemnify and hold harmless the releasees from any and all liabilities, claims, demands, losses, damages, costs, or expenses (including attorneys' fees) incurred by the releasees as a result of your participation in the activity, or as a result of any claims made by you, or on your behalf, or by your family, estate, heirs, or assigns, even if such liabilities are caused in whole or in part by the negligence of the releasees.
You understand that this release of liability means you are giving up, among other things, your right to sue the releasees for injuries, damages, or losses you may incur. you also understand that this agreement is binding on your heirs, executors, administrators, and assigns.
Medical Authorization & Expenses
Our team carries first-aid kits and has established evacuation procedures. However, waterfall sites can be remote and access may be challenging. You agree that Zero Boundary is not responsible for delays in medical treatment or transport.
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You authorize us and our representatives to secure any medical treatment deemed necessary for your health and safety during the trek. This may include first aid, administration of medication, or arranging for evacuation.
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You agree to be fully responsible for all costs and expenses associated with any such medical treatment, evacuation, or repatriation, and you agree to reimburse the party for any such costs incurred on your behalf.
Remote Villages Facilities Disclaimer
When trekking through or staying in remote villages, you may encounter minimal or no modern amenities. By participating, you acknowledge and accept the following:
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Basic or Non-existent Sanitation
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At certain remote trailheads or lunch breaks, toilet facilities may be extremely basic, improvised, or entirely unavailable.
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Zero Boundary does not guarantee the cleanliness, privacy, or continuous availability of these amenities.
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You are responsible for carrying your own personal hygiene supplies (toilet paper, hand sanitizer, biodegradable wipes).
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If no formal toilets exist, you must adhere to Leave No Trace practices when relieving yourself in the outdoors.
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By participating, you acknowledge these conditions and waive any claim against Zero Boundary for inadequate or non-existent toilet facilities
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Limited Water & Power
• Potable water may not be reliably available—bring a refillable bottle and a water purification method.
• Electricity, if present, can be intermittent or restricted to limited hours.
• Carry USB power banks or solar chargers for essential devices. -
Sparse Accommodation
• Lodgings may be simple homestays, shared dorms, or tented camps with basic bedding.
• Heating, hot water, and private rooms cannot be guaranteed. -
Connectivity & Communication
• Mobile network coverage and internet access are often weak or non-existent.
• Emergency communications rely on satellite phones or radio carried by guides. -
Medical & Emergency Support
• First-aid kits are carried by guides, but professional medical facilities may be hours or days away.
• Disclose any health conditions in advance and carry personal medications. -
Personal Preparedness
• Pack all essential gear and comfort items; extras cannot be sourced locally.
• Respect local customs and privacy when using communal facilities.
By proceeding with your booking, you confirm that you have read, understood, and accept these facility limitations. Zero Boundary and its partners are not liable for discomfort, inconvenience, or health issues arising from remote-area conditions.
Food Disclaimer
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Meals during remote-village stops are prepared by local hosts in basic kitchens, using seasonal, regional ingredients.
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Menus, portion sizes, and spice levels will vary based on availability; variety and special dietary accommodations are limited. We cannot guarantee it will match every individual’s palate or spice preference.
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While we endeavor to maintain hygiene, facilities are simple and food is often cooked in open-air or rustic settings.
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Participants with strong taste preferences or specific dietary needs are encouraged to bring additional snacks or flavor enhancers.
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By joining the trek, you acknowledge and accept that Zero Boundary is not liable for personal taste preferences, minor gastrointestinal discomfort, or any dissatisfaction arising from local homemade cuisine.
Pricing & Inclusion Disclaimer
Zero Boundary reserves the right to revise event pricing and modify the listed inclusions or exclusions at its sole discretion. These adjustments may arise from factors including—but not limited to:
- logistical constraints (transport, accommodation, permits)
- variations in group size or participant composition
- errors in pricing or service quotations
- weather or environmental conditions
- third-party availability or rate fluctuations
- participant-specific requirements
- regulatory or statutory changes
Such adjustments may occur at any time—including after booking confirmation—and without prior notice. By proceeding with a reservation or participation, you acknowledge and agree that:
- Final pricing and inclusions remain provisional until full payment and written confirmation.
- Zero Boundary will endeavor to communicate material changes promptly, though timing cannot always be guaranteed.
- No claim for damages, refunds or compensation shall arise from changes made under this disclaimer.
Continued use of our services constitutes acceptance of these terms.
Team Ramblers Assistance Disclaimer
1. Purpose of Physical Assistance
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Trek leaders/ Guides at Zero Boundary may offer brief hands-on support (e.g., holding a hand, providing an arm rest, or steadying a participant) strictly to mitigate safety risks on difficult terrain.
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Such assistance is intended to help navigate steep sections, slippery surfaces, or unstable ground—not for casual or non-essential contact.
2. Participant Consent
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Before providing any physical support, the trek leader/ guide will ask for your verbal consent.
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You may decline assistance at any time. If you choose to refuse help, you assume full responsibility for your own safety in that moment.
3. Nature & Scope of Contact
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Assistance will be limited to what is necessary for safety:
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Brief hand-holds or arm supports
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Guiding you by the elbow or shoulder (no pressure on the neck or other sensitive areas)
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Trek leaders will avoid prolonged or intimate contact and will maintain respectful boundaries throughout.
4. Liability & Release
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While Zero Boundary trains guides in safe support techniques, no physical assistance can eliminate all risks inherent in outdoor activities.
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By accepting hands-on help, you release Zero Boundary and its team from liability for any injuries that may occur during or as a result of this assistance, to the fullest extent permitted by law.
5. Participant Responsibility
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Carry appropriate footwear and trekking gear as per the packing list.
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Communicate any discomfort immediately—leaders will cease contact at your request.
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Maintain awareness of your footing and use available aids (hiking pole) in conjunction with leader support.
6. Reporting Concerns
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If you feel any assistance was inappropriate or caused discomfort, inform the team or contact us confidentially at hi@ramblersindia.com or via WhatsApp at +91 91374 25730.
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All reports will be treated seriously and investigated promptly.
By joining a Zero Boundary trek, you acknowledge that you have read, understood, and agree to this Physical Assistance Disclaimer in full.
Physical Contact & Touch Disclaimer
1. Respectful Boundaries
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Zero Boundary promotes a safe, respectful, and inclusive environment during all treks and outdoor events.
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Uninvited physical contact, including hugging, hand-holding, or any form of touch, is strictly discouraged unless it is necessary for safety or medical assistance.
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Participants must seek verbal consent before initiating any physical interaction, even in casual or celebratory contexts.
2. Safety-Related Contact
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In certain situations (e.g. assisting someone on a steep trail, medical emergencies), physical contact may be necessary.
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Such contact should be brief, purposeful, and communicated clearly to the participant beforehand.
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Our trek leaders and guides are trained to prioritize safety while maintaining personal boundaries.
3. Cultural Sensitivity
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Participants come from diverse backgrounds and may have different comfort levels regarding physical proximity and touch.
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Please be mindful of cultural norms, gender dynamics, and personal space preferences throughout the trek.
4. Misconduct & Reporting
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Any form of inappropriate touch, harassment, or violation of personal boundaries will result in immediate removal from the trek without refund.
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Participants are encouraged to report concerns to the trek leader or Zero Boundary team via WhatsApp or email.
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All complaints will be handled with confidentiality and seriousness.
5. Group Dynamics
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Team-building activities may involve light physical interaction (e.g. handshakes, group formations), but participation is always voluntary.
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If you’re uncomfortable with any activity, please inform the trek leader discreetly.
6. Consent First, Always
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Consent is non-negotiable.
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When in doubt, ask. When asked, respect the answer.
Cost Breakdown Disclaimer
Zero Boundary’s event participation fees are quoted as consolidated, all-inclusive amounts. We do not disclose an itemized breakup of individual cost components—such as guide fees, permits, equipment, transport, logistics, or overheads.
This consolidated-pricing policy enables us to:
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Maintain operational flexibility for last-minute adjustments (seasonal rate changes, vendor availability, safety upgrades)
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Optimize cost-efficiency across varying group sizes and terrains
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Focus on delivering consistent quality rather than granular pricing details
All inclusions and exclusions are clearly listed in each event's description. Any requests for a line-by-line cost analysis will not be accommodated. For clarifications on what is covered, please refer to the event's “Inclusions/Exclusions” section. For Customized events/ Corporate events please check the Invoice.
Itinerary Changes & Flexibility
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The Participant acknowledges that outdoor activity like trekking/ camping in remote and mountainous regions requires significant flexibility. The outlined itinerary is an aim and may be subject to alteration due to (but not limited to) weather conditions, trail conditions, participant ability/health, guide's discretion for safety, local governing bodies, political instability, logistical problems, or other unforeseen circumstances.
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Zero Boundary and its guides reserve the right to make changes to the itinerary as deemed necessary for the safety and well-being of the group. No refunds will be provided for minor changes. If significant alterations are necessary that materially change the nature of the trek, we will endeavor to offer suitable alternatives based.
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Our team leader/guide has absolute authority to make decisions in the field, including decisions affecting the itinerary or your continued participation if they believe your health, safety, or behavior could be detrimental to yourself, other participants, or the success of the trek.
Right to Cancel the event
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Zero Boundary reserves the unconditional right to cancel any open event or corporate event or customized event at its sole discretion, without having to provide a reason or prior notice.
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In the event of such cancellation, A full refund of all event fees paid or invoice paid (excluding any non-refundable convenience fees) will be provided.
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Zero Boundary will process refunds or date transfers within 3–10 working days of cancellation confirmation.
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Zero Boundary shall not be liable for any additional expenses incurred by the Client or Participants (such as travel, accommodation, or meals) due to the cancellation.
Right to Ban or Expel Participants
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Zero Boundary reserves the unconditional right, at its sole discretion, to ban or expel any individual from participating in our treks or events.
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Grounds for banning include, but are not limited to:
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Safety concerns (medical disclosure omissions, risk-taking behavior)
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Violation of our code of conduct (harassment, misbehave, substance abuse, vandalism)
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Non-compliance with guide instructions or group protocols
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Disruptive or threatening behavior toward ramblers team, volunteers, or other participants
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Expulsion or ban may occur without prior warning or notice; the individual must leave the event site immediately at their own cost.
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No refund (full or partial) of trek or event fees will be issued in the case of expulsion or ban.
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This provision is in addition to any legal remedies Zero Boundary may pursue.
Participant Misconduct Disclaimer
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Zero Boundary maintains a zero-tolerance policy for any form of participant misbehavior, including harassment, intimidation, physical aggression, or manhandling of guides, team ramblers, volunteers, outsourced staff, facilitators or fellow participants.
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Prohibited conduct includes but is not limited to:
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Physical assault or force (grabbing, pushing, hitting)
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Threatening or abusive language
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Unwanted touching or harassment
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Intimidation, stalking, or retaliation
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Consequences of Misconduct:
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Immediate expulsion from the event site, at the participant’s own cost (transport, accommodation, evacuation, etc.)
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No refund—full or partial—of event fees or ancillary costs
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Notification to local authorities if required, we also reserve the right to pursue legal action to safeguard our participants, our team, and organizational interests.
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Liability & Indemnity:
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Participants are solely responsible for any injuries, damages, or legal claims arising from their misconduct.
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You agree to indemnify, defend, and hold harmless Zero Boundary, its staff, and partners from all liabilities, costs, and expenses (including legal fees) resulting from your actions.
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Reporting Misconduct:
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On-site: Inform your trek leader or the nearest Zero Boundary team member immediately.
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By registering for a Zero Boundary event, you acknowledge that you have read, understood, and agree to comply with this Participant Misconduct & Manhandling Disclaimer. Non-compliance entitles Zero Boundary to enforce the measures outlined above without further notice.
Emergency Contingency Disclaimer
“In the event of a critical emergency resulting in the unavailability of a designated Zero Boundary team member, the organization reserves the right to take one of the following actions:
(a) Cancel the scheduled event and initiate a full refund process, or
(b) Transfer event execution responsibilities to a qualified local guide or trusted partner organization, each of whom shall possess demonstrable experience, relevant certifications (such as in mountaineering or wilderness safety), and be briefed on event-specific protocols to uphold our operational standards.
All such decisions will be made with utmost consideration for participant safety, experiential integrity, and logistical feasibility. Participants will be informed promptly of any contingency measures, and Zero Boundary will remain available to address concerns, accommodate reasonable objections, or provide alternative arrangements where possible.”
Expectations vs. Reality Disclaimer
When you see stunning images and videos of our treks on social media or marketing materials, please remember they’re intended to inspire—not guarantee—a specific experience. By booking with Zero Boundary, you acknowledge and accept the following:
1. Illustrative Content
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Photos, videos, and descriptions are for illustration only, showcasing highlights of past events.
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They may be professionally edited, captured under ideal conditions, or depict rare moments of perfect weather and light.
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Actual scenery, lighting, and photographic quality will vary day-to-day and season-to-season.
2. Variable Trail & Facility Conditions
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Trail surfaces, elevation gain, and viewpoints can change due to weather, maintenance, or natural events (landslides, erosion).
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Village stops, campsites, and facilities (toilets, shelters, homestays) may be more basic or differently arranged than shown.
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Access paths and local infrastructure evolve—expect detours, alternate routes, or temporary closures.
3. Weather & Environmental Factors
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Mountain weather is notoriously unpredictable: clear skies can turn cloudy, foggy, or rainy in hours.
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Views of peaks, valleys, or waterfalls are subject to cloud cover, river flow, and seasonal variations.
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We cannot control or promise blue skies, sunshine, or perfect visibility on any given day.
4. Festive & Group Dynamics
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Group size, composition, and energy levels influence the mood and pacing of each trek.
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A small, intimate gathering may feel very different from a full-capacity event.
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Unexpected happenings (local festivals, wildlife sightings) can shift schedules or focal points.
5. No Satisfaction Guarantee
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Zero Boundary is not responsible if your personal expectations—shaped by online imagery—are not fully met.
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We do not offer refunds, credits, or compensation on the grounds of scenery, weather, or facility “mismatches.”
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Our cancellation and refund policies apply strictly to the terms outlined at booking.
6. Participant Responsibility
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Review trail notes, packing checklists, and real-time updates on the event page before departure.
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Prepare for variable conditions: carry the checklist provided by our team, sturdy footwear, and personal snacks.
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Maintain realistic expectations and embrace the unpredictable magic of the outdoors.
7. Acknowledgment
By completing your booking, you confirm that you have read and understood this Expectations vs. Reality Disclaimer, and agree that Zero Boundary cannot be held liable for differences between promotional images and your actual outdoor experience.
Social Media Disclaimer
1. Informational Purpose Only
All content, images, videos, and commentary posted on Zero Boundary’s social media channels are provided for general informational and promotional purposes. They do not constitute professional advice (legal, medical, financial, or otherwise).
2. No Professional or Safety Guarantees
While we strive to share accurate trail conditions, safety tips, and event details, Zero Boundary makes no guarantees regarding the completeness, currency, or suitability of this information for your individual needs or abilities.
3. Official vs. Personal Opinions
Any views or opinions expressed by individuals on Zero Boundary’s social media platforms—whether team, guides, or ambassadors—are their own and do not necessarily reflect the official stance of the organization.
4. Affiliate & Sponsored Content
If a post features sponsored partnerships, affiliate links, or branded content, it will be clearly labeled as such (e.g., #ad, #sponsored). Clicking on affiliate links may earn Zero Boundary a commission at no extra cost to you.
5. Third-Party Links
Links to external websites, resources, or partner pages are provided for convenience only. Zero Boundary is not responsible for the content, products, or services on any third-party site.
6. User-Generated Content
By tagging or mentioning Zero Boundary publicly, you grant us permission to share your photos or comments. We will credit you where possible. Please ensure your posts comply with respectful and lawful conduct.
7. Limitation of Liability
Zero Boundary and its affiliates will not be liable for any loss or damage arising from your use of our social media content, participation in online discussions, or reliance on information shared here.
8. Community Guidelines & Reporting
We welcome constructive discussion but reserve the right to remove comments that are abusive, discriminatory, or off-topic. To report concerns, please message us directly or email hi@ramblersindia.com.
9. Changes to This Disclaimer
We may update this disclaimer at any time without notice. Continued interaction with our social media channels implies acceptance of the revised terms.
Website Content Accuracy Disclaimer
Zero Boundary endeavors to ensure that all information on this website is accurate, current and reliable. However, inadvertent errors, omissions or outdated material may occur despite our best efforts.
By using this website, you acknowledge and agree that:
-
All content is provided “as is” without any express or implied warranty of accuracy, completeness or suitability.
-
Zero Boundary disclaims liability for any loss, damage or inconvenience arising from reliance on website information.
-
We reserve the right to update, correct or remove content at any time—and without prior notice—to address errors or reflect new developments.
-
External links are provided for convenience; Zero Boundary neither endorses nor assumes responsibility for content on third-party sites.
-
You should verify critical details (itineraries, pricing, safety protocols, contact information, etc.) directly with our team before making any decisions or bookings.
Photography & Media Release
Zero Boundary may take photographs, videos, or audio recordings (“Media”) of participants during events. By participating, you grant Zero Boundary and its affiliates the following rights, without any compensation:
- Irrevocable, royalty-free, worldwide, perpetual license to use your image, likeness, voice, and name in or alongside any Media.
- The right to reproduce, distribute, display, and create derivative works in any format or medium now known or later developed.
- Permission to use the Media for promotional, marketing, editorial, educational, or any other lawful purpose.
-
If you do not wish for your image or likeness to be used, you must inform the us in writing prior to the event departure.
External Links Disclaimer
Our website may include links to external websites, content, or services provided by third parties. These links are shared for convenience, but Zero Boundary does not investigate, monitor, or verify the accuracy, reliability, or completeness of third-party content.
We do not endorse or guarantee any third-party websites, advertising features, or services linked through our Site. Any engagement or transaction you choose to make with such providers is strictly between you and the third party. Zero Boundary will not be responsible for any issues, losses, or disputes arising from those interactions.
Testimonials Disclaimer
Zero Boundary may display testimonials from participants who’ve experienced our events or services. These stories reflect genuine individual experiences and personal opinions, shared voluntarily.
Please note that:
-
Each adventure is unique, and outcomes may vary from person to person
-
Testimonials do not represent guarantees or typical results for all participants
-
We do not claim that every user will have the same experience as those described
We value every voice—and appreciate those who share their journey with us.
Official Contact & Event Registration Disclaimer
By engaging with Zero Boundary, you agree to the following terms regarding official inquiries and participation confirmation:
-
Our only official contact number is +91 88500 88091.
• Calls made to any other number—even if purportedly belonging to our team—are not recognized as official inquiries. -
A verbal confirmation over the phone does not constitute registration or secure your spot.
-
Your participation is confirmed only when full payment is received via our official registration process.
-
Zero Boundary disclaims any liability or obligation toward individuals who:
• Call other numbers claiming to represent us
• Rely solely on phone-based confirmation without completing payment
WhatsApp Group Disclaimer
By joining or remaining in any Zero Boundary WhatsApp group (“Group”), you acknowledge and agree to the following:
1. Purpose & Opt-In
• Share live location, pickup/drop-off points, route update.
• Communicate logistics and safety advisories on the go.
• Exchange photos, videos, and quick messages among participants.
• You have voluntarily joined and may leave at any time by exiting the Group.
2. Privacy & Data
• Your phone number and profile name/picture are visible to all Group members.
• Do not share personal or sensitive information (yours or others’) in the Group chat.
• We are not liable for any unsolicited messages, calls, or interactions from unknown numbers within the group.
3. Content Responsibility
• All messages, views, and opinions posted by members are their own and do not reflect Zero Boundary endorsement.
• You agree not to post unlawful, defamatory, harassing, or spam content.
4. Admin & Moderation
• Group admins may remove posts or participants who violate these guidelines—or any applicable law—without notice.
• Zero Boundary is not responsible for monitoring every message or for member-to-member interactions.
5. Third-Party Links & Media
• Any external links, documents, or images shared by members are not vetted by us.
• You engage with third-party content at your own risk; Zero Boundary disclaims liability for its accuracy or reliability.
6. Data Usage & Liability
• Messaging and media downloads consume your mobile data; Zero Boundary is not liable for charges you incur.
• Zero Boundary disclaims all liability for loss, damage, injury, or dispute arising from your participation or use of this Group.
7. Severability
If any part of this Disclaimer is found invalid or unenforceable, the remaining provisions will continue in full force and effect.
By remaining in the Group, you confirm that you’ve read, understood, and accepted this WhatsApp Group Disclaimer.
WhatsApp Updates Group Disclaimer
This group is designed solely for sharing broader Zero Boundary information:
-
Purpose
• Announce upcoming events, promotions, and registration links
• You have voluntarily joined and may leave at any time by exiting the Group. -
Privacy & Data
• Your phone number and profile are visible to all members
• Zero Boundary does not verify contacts and is not liable for any unsolicited messages, calls, or interactions from unknown numbers within the group. -
Content & Conduct
• Posts by Zero Boundary and the admins reflect official updates -
Admin Rights
• Group admins have a right to remove any contact without intimation. -
Data Charges & Liability
• Messaging and downloads consume your data; Zero Boundary is not responsible for charges you incur
• We disclaim all liability for loss, damage, or disputes arising from your participation in the group.
Email Marketing Disclaimer
We send marketing and informational emails to individuals who have:
-
Booked tickets on our website
-
Completed our disclaimer or registration form and provided an email address
-
Created an account on our website
-
Subscribed to our mailing list
Our emails may include:
-
Special offers, promotions, and event announcements
-
Success stories and participant testimonials
-
Updates on upcoming treks, milestones, and new openings
If you do not wish to receive further marketing communications, you may:
-
Click the “Unsubscribe” link included at the bottom of each email if it sent from our marketing platform
-
Send an email to www.zeroboundary.in with “Unsubscribe” in the subject line
Unsubscribe requests are processed within 76 hours, after which you will stop receiving marketing emails.
For details on how we collect, use, and protect your data, please see our Privacy Policy
Errors & Omissions Disclaimer
While planning your next adventure with Zero Boundary, please note that all content on this site is gathered from sources we consider reliable. However, we cannot guarantee it’s free of mistakes or always up to date.
All information is provided “as is,” without any express or implied warranties, including but not limited to:
-
completeness
-
accuracy
-
timeliness
-
performance
-
merchantability
-
fitness for a particular purpose
Under no circumstances will Zero Boundary, its affiliates, partners, or employees be liable for any direct, indirect, special, incidental, or consequential damages—such as loss of data, lost profits, or other losses—arising from your use of or reliance on this information, even if we have been advised of the possibility of such damages.
Guest Contributors Disclaimer
Our website may feature articles, blogs, reviews, or other content from independent guest contributors. The views, opinions, and recommendations expressed in these posts:
-
Are solely those of the individual author
-
Do not necessarily reflect Zero Boundary’s official policies, positions, or endorsements
-
Should not be construed as professional advice or recommendations
-
Do not represent guarantees or warranties by Zero Boundary
Zero Boundary does not verify or guarantee the accuracy, completeness, or reliability of guest contributor content and disclaims all liability for any loss or damage arising from its use.
Logo & Trademarks Disclaimer
The Zero Boundary logo and all third-party logos, trademarks, and images featured on www.zeroboundary.in remain the property of their respective owners.
Their inclusion on this site is for identification and informational purposes only and does not imply endorsement, sponsorship, or affiliation with Zero Boundary unless explicitly stated.
Zero Boundary claims no ownership of these marks and disclaims all liability for their use.
Logo Attribution Disclaimer
“Logos displayed in the "Team Ramblers hold certifications in Mountaineering/ Outdoor courses from the below esteemed institutes" represent accredited institutes and recognized bodies where members of the Zero Boundary team have successfully completed relevant courses or certifications. These logos are shown solely to acknowledge the professional development and training backgrounds of our team. All logos remain the intellectual property of their respective organizations and are used in a non-promotional, non-affiliative context. Any concerns or requests regarding logo representation will be addressed promptly.”
Logo Usage Disclaimer
“Zero Boundary may feature the logos of organizations for whom we have successfully organized treks or with whom we have formed partnerships. This usage is intended solely for the purpose of acknowledging collaboration and showcasing our professional engagements. All logos are displayed with prior consent from the respective companies and remain the intellectual property of their owners. Any request for removal or modification will be honored promptly.
Inquiry Disclaimer
-
All inquiries about events, bookings, or services must be made through our official channels:
• Phone: +91 88500 88091
• Email: explore@zroboundary.in -
Calls or messages sent to any other number or email address—even if claimed to be a Zero Boundary team member—are not recognized as official inquiries.
-
Submitting an inquiry does not constitute a reservation or guarantee your participation. Your spot is confirmed only once full payment has been processed and you receive an official confirmation from Zero Boundary.
-
Zero Boundary disclaims any liability for inquiries made via unauthorized channels or for misunderstandings arising from unofficial communications.
-
By reaching out, you acknowledge and agree that only contacts made through the above channels will be treated as valid inquiries.
Force Majeure
-
The Organizer will not be liable for any failure or delay in performance of its obligations under these Terms & Conditions if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, insurrection, governmental actions, travel advisories, strikes, labor disputes, pandemics, epidemics, natural disasters (earthquakes, floods, fires, volcanic eruptions, extreme weather), or any other cause beyond the Organizer's reasonable control ("Force Majeure Event").
-
In the event of a Force Majeure Event, we may, at its sole discretion, cancel, modify, or suspend the activity. Refunds, if any, in such circumstances will be at the Organizer's discretion, considering any unrecoverable costs incurred. A credit towards a future event may be offered.
Privacy
The Organizer will collect and use your personal information for the purpose of organizing and administering the trek. We will handle your personal data in accordance with our Privacy Policy
Severability
If any provision or part of a provision of these Disclaimer is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable, or illegal, the other provisions shall remain in full force and continue to apply without interruption
Entire Agreement
These Terms & Conditions, along with any booking forms and pre-event information shared by Zero Boundary, form the complete and binding agreement between you (the participant) and Zero Boundary (the Organizer). This agreement replaces all previous communications, discussions, or understandings—whether written or verbal—related to your participation in the activity.

PRIVACY POLICY
This Privacy Policy explains how Zero Boundary (“Zero Boundary", "Zero Boundary", “we,” “us,” or “our”) collects, uses, discloses, and secures your personal information when you visit our Indian adventure website www.zeroboundary.in (the “Site”) or book and participate in our guided hiking, trekking, climbing, and camping activities (the “Services”). Your use of the Site or our Services signifies your agreement to this policy.
1. Applicable Legal Framework
We process personal data in accordance with:
-
The Digital Personal Data Protection Act, 2023 (DPDPA)
-
The Information Technology Act, 2000 (“IT Act”) and the SPDI Rules, 2011
-
Any other relevant Indian regulations and guidelines
2. Definitions
-
Personal Data
Information that directly or indirectly identifies you, such as name, email, phone number, or billing address. -
Sensitive Personal Data or Information (SPDI)
Health details, or any category you designate as sensitive. -
Data Principal
The individual to whom the personal data relates. -
Data Fiduciary
An entity that determines the purpose and means of processing personal data, in this case Zero Boundary.
3. Information We Collect
3.1 Data You Provide
-
Contact information (name, email, phone, address)
-
Booking and payment details
-
Emergency contacts and relevant health or fitness information
-
Profile content (photographs, skill level, adventure interests)
3.2 Data Collected Automatically
-
Log data (IP address, browser and device details, pages visited)
-
Referrer URLs and session timings
-
Analytics for Site performance and usage patterns
3.3 Cookies & Tracking Technologies
-
Session cookies for login maintenance
-
Preference cookies for language and display settings
-
Analytics cookies to measure Site functionality
-
Marketing cookies for personalized promotions (with consent)
4. Purposes & Legal Basis for Processing
We use your data to:
-
Operate, personalize, and improve our adventure Services
-
Process bookings, payments, and issue confirmations
-
Send event details, safety advisories, and last-minute updates
-
Deliver marketing communications only if you opt in
-
Comply with legal obligations under Indian law
-
Prevent fraud, troubleshoot technical issues, and monitor performance
5. Data Sharing & Disclosure
We may share your Personal Data with:
-
Service providers (payment gateways)
-
Insurance providers if you opt for insurance/ we took insurance for any event.
-
Emergency responders (medical or rescue teams) when required for safety
-
Legal and regulatory bodies to comply with lawful requests
We do not sell, rent, or trade your Personal Data to marketers or third parties for their own use.
6. International Data Transfers
Your information may be processed in India or in other countries where our service providers operate. Transfers are subject to appropriate safeguards and compliant with applicable law.
7. Data Security Measures
We implement reasonable organizational, technical, and physical safeguards—such as encryption, access controls, and firewalls—in line with the SPDI Rules to protect your data from unauthorized access, alteration, or disclosure. However, no online transmission can be guaranteed completely secure.
8. Data Retention
We keep your information only as long as necessary to fulfil the purposes below or to meet legal, tax, or accounting requirements:
+-------------------------+---------------------------------------+--------------------------------------------+
| Data Category | Retention Period | Purpose |
+-------------------------+---------------------------------------+--------------------------------------------+
| Cookies | Session / Persistent as specified | Site functionality and preferences |
+-------------------------+---------------------------------------+--------------------------------------------+
| Usage & Analytics Data | 12 months | Performance monitoring and reports |
+-------------------------+---------------------------------------+--------------------------------------------+
| Profile & Emergency Data| Until account deletion or event close | Service personalization and safety |
+-------------------------+---------------------------------------+--------------------------------------------+
| Booking & Payment Data | 5 years | Legal compliance and accounting |
+-------------------------+---------------------------------------+--------------------------------------------+
9. Your Rights as a Data Principal
Under applicable Indian law, you may:
-
Access and obtain a copy of your Personal Data
-
Correct or update inaccurate or incomplete data
-
Request deletion of information we no longer need
-
Restrict or object to certain processing activities
-
Withdraw consent where processing is consent-based
-
Lodge a complaint with our Grievance Officer or a supervisory authority
To exercise any of these rights, contact us using the details in Section 12.
10. Grievance
For any concerns, please send an email to our team
Name: Team Zero Boundary
Email: explore@zeroboundary.in
We will acknowledge your grievance within 7 days and use our best efforts to resolve it within 30 days.
11. Changes to This Policy
We may update this Privacy Policy periodically. Revised versions will be posted on our Site with a new “Last updated” date. Your continued use of the Site or Services after changes indicates acceptance of the updated policy.
Corporate Event Privacy Policy
1. Introduction
This Privacy Policy applies to all corporate or custom events (“Events”) organized by Zero Boundary. It explains how we collect, use, disclose, and safeguard personal data of:
-
Corporate clients and their representatives
-
Event participants and attendees
-
Third-party vendors, sponsors, or speakers
Engaging Zero Boundary for a corporate event constitutes acceptance of the practices described herein.
2. Data We Collect
We may collect the following categories of personal data:
-
Contact details: name, company name, job title, email, phone number
-
Registration data: dietary preferences, medical conditions, emergency contacts
-
Payment information: billing address, bank transfer or payment-gateway details
-
Event media: photographs, videos, session recordings
-
Usage logs: attendance timestamps, session feedback, survey responses
3. How We Collect Data
-
Directly from you via registration forms, email, or WhatsApp
-
Through service providers such as payment gateways or event apps
-
Automatically via attendance systems and website analytics
4. Use of Your Data
We use personal data to:
-
Plan, organize, and execute the Event
-
Process invoices, payments, and refunds
-
Communicate logistics and updates
-
Ensure participant safety and address emergencies
-
Evaluate event success through surveys
-
Comply with legal and contractual obligations
5. Data Sharing & Disclosure
We may share personal data with:
-
Service providers: payment processors, venue staff, caterers, transportation partners
-
Technology partners: event-management platforms, survey tools, analytics providers
-
Legal or regulatory bodies: when required by law or court order
-
Subsidiaries or affiliates: for corporate reporting and audits
We do not sell or lease personal data to unaffiliated third parties.
6. Provision of Corporate Credentials
Upon request from an authorized corporate contact, we share our company registration documents and relevant certifications via email. This information is provided solely for the purpose of corporate due diligence and will not be posted publicly or shared with unauthorized parties.
7. Data Security
We implement industry-standard safeguards, including:
-
Encryption of data in transit (SSL/TLS) and at rest
-
Access controls and role-based permissions
-
Regular security audits and vulnerability assessments
-
Secure disposal of physical and digital records
8. Data Retention
-
Registration and payment records: retained for 5 years for tax and audit purposes
-
Media and feedback data: retained for 1 year to support improvements and marketing
-
After retention periods, data are securely deleted or anonymized
9. Your Rights
Under applicable law, you may:
-
Request access to your personal data
-
Ask for correction of inaccurate data
-
Request deletion or restriction of processing
-
Object to processing for marketing purposes
-
Withdraw consent at any time (where processing is consent-based)
To exercise these rights, contact our Privacy Officer (see Section 11).
10. Cross-Border Transfers
If data are processed or stored outside India, we ensure:
-
Adequate safeguards (e.g., standard contractual clauses)
-
Compliance with local data-protection laws
11. Policy Updates
We may revise this policy periodically. Changes will be:
-
Posted on our website’s corporate privacy page
-
Communicated to corporate clients via email
Please review this policy before each event engagement.
12. Contact Information
For questions or requests regarding this Privacy Policy, please reach out:
Zero Boundary
Email: explore@zeroboundary.in
Phone: +91 88500 88091
Thank you for trusting Zero Boundary with your personal information. We are committed to protecting your privacy as you embark on your next adventure.

TERMS & CONDITIONS
These Terms & Conditions (“Terms”) govern your access to and use of the website www.zeroboundary.in (the “Site”) and your participation in any outdoor adventure activities, treks, rides, camps, or related services (collectively, the “Services”) offered by Zero Boundary (“Zero Boundary”, “we,” “us,” or “our”). By accessing the Site or registering for a Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Site or Services.
Terms and Conditions for Listed Events on our website
1. Definitions
-
Participant: An individual who registers for, pays for, or takes part in a Zero Boundary activity.
-
Booking: Your confirmed reservation for a Service, achieved by completing our registration form and paying in full.
-
Official Contact Channels:
-
Phone: +91 88500 88091
-
Email: explore@zeroboundary.in
-
2. Eligibility & Acceptance
-
You must be at least 18 years old to register or participate.
-
By registering, you confirm you are in good physical and mental health and capable of strenuous outdoor activities.
-
You agree to follow all instructions and safety guidelines provided by our guides and staff.
3. Bookings & Registration
-
Only inquiries made via our Official Contact Channels are recognized as valid.
-
A Booking is confirmed when:
-
You complete our online registration form.
-
We receive and process your full payment.
-
You receive an official confirmation email.
-
-
Bookings are non-transferable unless Zero Boundary provides written consent.
4. Payment Terms
-
All fees are quoted in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
-
Payments must be made via the methods listed on our Site.
-
We reserve the right to refuse or cancel any Booking for payment issues or suspected fraud.
5. Cancellation & Refund Policy
If Zero Boundary cancels or reschedules due to weather, safety, or force majeure, you may choose a full refund or credit toward a future event.
6. Participant Conduct
-
Arrive on time with required gear and documents.
-
Follow all guide instructions and safety briefings.
-
Respect fellow participants, local communities, wildlife, and the environment.
-
Alcohol, drugs, harassment, or discrimination will result in removal without refund.
7. Health, Fitness & Assumption of Risk
-
Adventure activities involve inherent risks—property damage, injury, or death.
-
You acknowledge and voluntarily assume all such risks.
-
Disclose any medical conditions, allergies, or limitations; failure to do so may result in removal at your expense.
8. Insurance
-
You must obtain comprehensive travel and medical evacuation insurance covering high-altitude, adventure risks, trip cancellation, and baggage loss.
-
We want to ensure you have a seamless experience with our events. While we do not provide insurance for all events, we will clearly indicate when it is included. For corporate and customized groups, we highly insurance and can provide it upon agreement. Your peace of mind is our priority.
9. Liability Limitation & Indemnification
-
To the fullest extent permitted by law, Zero Boundary and its affiliates, guides, and agents are not liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of the Site or participation in Services.
-
You agree to indemnify and hold harmless Zero Boundary and its representatives from any claims, losses, or expenses (including legal fees) arising from your breach of these Terms or your negligence.
10. Intellectual Property
-
All Site content—text, images, logos, videos, and software—is owned by Zero Boundary or used with permission.
-
You may view, download, and print content for personal, non-commercial use only.
-
Any other use requires our express written consent.
11. User-Generated Content
-
If you submit photos, videos, or reviews, you grant Zero Boundary a perpetual, royalty-free, worldwide license to use that content for promotional or marketing purposes.
-
You represent that you own or have rights to the submitted content.
12. Third-Party Services & Links
-
We may link to or integrate third-party websites, vendors, or embedded tools (maps, weather widgets, social feeds).
-
We do not control or endorse their content, privacy, or security practices.
-
Your use of third-party services is at your own risk.
13. Disclaimers
-
All Site information is provided “as is,” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.
-
We disclaim completeness, accuracy, timeliness, and suitability for your intended use.
14. Force Majeure
-
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, war, government actions, pandemics, or other “Force Majeure” events.
-
In such cases, we may cancel or modify Services and will offer refunds or credits based on recoverable costs.
15. Changes to Terms
-
We may update these Terms at any time by posting a revised version on our Site under “Last Updated.”
-
Continued use of the Site or Services after the update constitutes acceptance of the new Terms.
16. Governing Law & Dispute Resolution
-
These Terms are governed by the laws of India.
-
Any dispute arising from these Terms shall be resolved exclusively by the courts in Mumbai, Maharashtra.
17. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18. Emergency Contingency
18.1 In the event of a critical emergency resulting in the unavailability of a designated Zero Boundary team member, the organization reserves the right to:
-
18.1.1 Cancel the scheduled event and initiate a full refund process, or
-
18.1.2 Transfer event execution to a qualified local guide or trusted partner organization.
18.2 Any alternate guide or partner will possess demonstrable experience. They will be thoroughly briefed on all event-specific protocols to ensure consistent delivery aligned with Ramblers India's safety and experiential standards.
18.3 Zero Boundary commits to:
-
18.3.1 Prioritizing participant safety and quality of experience
-
18.3.2 Communicating promptly and transparently about contingency measures
-
18.3.3 Addressing reasonable participant concerns or facilitating alternative arrangements when feasible
19. Contact Us
For questions or concerns about these Terms, please reach out:
Zero Boundary
Email: explore@zeroboundary.in
Phone: +91 88500 88091
Thank you for choosing Zero Boundary. We look forward to guiding you on your next adventure!
Terms and Conditions for Corporate & Customized Outdoor Events
These Terms and Conditions (“Terms”) govern all corporate and custom outdoor events (“Events”) organized by Zero Boundary (“we”, “us”, “our”). By signing the service agreement or making any payment, the contracting party (“Client”) and its participants (“Participants”) agree to these Terms.
1. Definitions
-
Client: Organization or individual contracting Zero Boundary for an Event.
-
Participants: Individuals registered by the Client to attend the Event.
-
Service Agreement: Written contract detailing scope, schedule, fees, and these Terms.
2. Scope of Services
We provide:
-
Itinerary design, permits, logistics, and bookings
-
Certified guides, first-aid, and safety briefings
-
Equipment rental (tents, cooking gear, safety kits) where specified
-
Customized branding, team-building modules, guest speakers, or photography
Any service not specified in the Service Agreement is out of scope unless added by written amendment.
3. Booking & Payment
-
Booking Confirmation
-
We issue a pro forma invoice once the Event scope is finalized.
-
The Event slot is provisionally held on invoice generation.
-
-
Advance Payment
-
A non-refundable advance (typically 30% of total fee) is due within 5 business days of invoice date.
-
-
Balance Payment
-
Remaining balance (70%) must be paid in full at least 2 days before the Event start.
-
Failure to pay by the deadline entitles us to cancel the booking and retain the advance.
-
-
Payment Methods
-
Online gateways incur a convenience fee displayed at checkout (borne by the Client).
-
UPI/NEFT to our current account carries no convenience fee; transaction proof must be sent via email or WhatsApp within 24 hours.
-
4. Changes & Cancellation
4.1 Client-Initiated Cancellation
+-------------------------------------------+------------------------------------+
| Notice Period Before Event | Refund (Excluding Convenience Fee) |
+-------------------------------------------+------------------------------------+
| 6 days or less | 0% |
+-------------------------------------------+------------------------------------+
| 7–14 days | 15% |
+-------------------------------------------+------------------------------------+
| 15 days or more | 50% |
+-------------------------------------------+------------------------------------+
| 1 month or more | 80% |
+-------------------------------------------+------------------------------------+
Advance payments are non-refundable if cancellation is due to non-payment of balance.
4.2 Zero Boundary Cancellation
We may modify or cancel an Event for safety, regulations, or force majeure. In that case, Clients may choose:
-
Full refund of Event fees (excluding convenience fees), or
-
Transfer to an alternate date within 12 months.
4.3 Itinerary Adjustments
Minor route or schedule changes due to weather, trail conditions, or logistics do not warrant refunds.
5. Participant Obligations
-
Provide accurate personal, medical, and dietary details prior to the Event.
-
Sign and return waiver, health declaration, and code-of-conduct forms before departure.
-
Carry required personal gear per the packing checklist.
-
Follow all guide instructions; deviation from the group is at Participant’s own risk.
6. Health, Safety & Risk
-
Participants confirm they are fit and able to undertake the Event.
-
Pre-existing conditions must be disclosed in writing; carry personal medications.
-
Guides conduct daily safety briefings; attendance is mandatory.
-
Participants assume all inherent risks (terrain, weather, wildlife).
7. Insurance
-
Client must arrange group travel, accident, and medical evacuation insurance.
-
Participants are encouraged to carry individual cover; we can assist in securing group policies.
8. Liability & Indemnity
-
To the fullest extent permitted by law, Clients and Participants release Zero Boundary and its affiliates from any claims for injury, loss, or damage arising from Event participation.
-
Client agrees to indemnify and hold us harmless against third-party claims related to the Event.
9. Conduct & Environment
-
Respect local communities, wildlife, and the environment.
-
Prohibited: alcohol or drug use during the Event, littering, vandalism, or harassment.
-
Misconduct may result in immediate expulsion without refund.
10. Intellectual Property
-
All itineraries, training materials, maps, and media remain our intellectual property.
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Clients receive a non-exclusive license to use event media for internal or promotional purposes, with appropriate credit.
11. Privacy & Credentials
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We process personal data (contact, medical, payment) only to deliver Event services, per our Privacy Policy.
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Upon written request, we share company registration and safety certifications via email for corporate due diligence.
12. Force Majeure
Neither party is liable for delays or failures due to events beyond reasonable control (natural disasters, strikes, government restrictions). Affected obligations are suspended during the force majeure period.
13. Governing Law & Dispute Resolution
These Terms are governed by Indian law. Any dispute will be resolved by arbitration in Mumbai under the Arbitration and Conciliation Act, 1996. The arbitrator’s decision is final and binding.
14. Amendments
We may amend these Terms with 30 days’ written notice to the Client. Continued services after the notice period imply acceptance of the updated Terms.
15. Pricing & Cost Structure
15.1 Event participation fees quoted on the website represent a consolidated amount covering the overall experience. Zero Boundary does not disclose a detailed cost breakup of individual services or internal components (such as guide charges, permits, gear, transport, logistics, etc.).
15.2 This pricing policy enables us to maintain operational flexibility, optimize cost-efficiency across dynamic terrains, and ensure consistent quality for participants. It also helps us adapt to unforeseen factors such as seasonal fluctuations, local vendor availability, and last-minute safety upgrades without compromising participant experience.
15.3 Participants are assured that all inclusions and exclusions are transparently mentioned in the event details. Any queries regarding listed inclusions will be addressed via official communication channels.
16. Pricing Variation
Zero Boundary reserves the right to revise published event pricing up to 2 days before the event start date. Price revisions may be triggered by:
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Changes in participant count or group composition
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Fluctuations in vendor, transport, or accommodation rates
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New regulatory, permit, or statutory fee requirements
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Significant currency exchange shifts (for events with foreign-denominated costs)
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Missed revising the pricing section after cloning the prior event
Confirmed bookings are safeguarded against price increases, except where statutory taxes or government levies are introduced after confirmation. Any upward or downward adjustment will be communicated in writing and require client acknowledgment prior to implementation.
17. Emergency Contingency
In the event of a critical emergency resulting in the unavailability of a designated Zero Boundary team member, we reserve the right to take one of the following actions:
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Cancellation: Cancel the scheduled event and initiate a full refund process.
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Delegation: Transfer event execution to a qualified local guide or trusted partner organization.
All alternates will possess relevant experience, certifications (e.g. mountaineering, wilderness safety), and will be thoroughly briefed on event-specific protocols to ensure continuity and uphold Ramblers India's operational standards.
We are committed to:
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Prioritizing participant safety and quality of experience.
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Providing prompt, transparent communication of any contingency measures.
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Addressing reasonable participant concerns or facilitating alternative arrangements.
Would you like me to style this section to match your existing formatting—like numbering systems or contract tones for corporate clients? I can also build in indemnity language or cross-reference related clauses (e.g. refunds, safety obligations) for added legal coherence.
Thank you for choosing Zero Boundary. We look forward to creating an unforgettable outdoor experience for your team!

Payment & Refund Policy
Payment Policy:
1. Payment Methods & Convenience Fee
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We partner with third-party payment gateways (credit/debit cards, net banking, and wallets) to simplify the booking process.
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At checkout, the total amount displayed includes:
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The event fee
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A convenience fee levied by the payment gateway
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The convenience fee is non-negotiable and must be paid in full by the client.
2. Manual Payments (UPI/NEFT)
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Clients may opt to pay via UPI or NEFT directly to our current account, where no convenience fee applies.
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Once an order is placed, manual payment must be completed within 1 hour, or the order will be automatically cancelled.
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After completing the transfer, send the transaction reference (UPI ID or bank reference number) via email or WhatsApp within 24 hours for verification.
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Registrations are confirmed only after we validate the payment proof.
3. Advance & Balance Payments
3.1 Standard Public Events
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Full payment of the event fee is required at the time of booking.
3.2 Corporate & Customized Treks
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We issue a pro forma invoice once the event and dates are finalized.
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An advance payment—specified on the invoice—is due immediately upon confirmation.
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The remaining balance must be paid in full at least 3 days before the event start date.
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Failure to pay the advance or the balance by the deadlines may result in automatic cancellation and forfeiture of amounts already paid.
4. Registration Confirmation
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For online gateway payments, confirmation is instant once the transaction clears.
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For UPI/NEFT payments, confirmation follows successful verification of your transaction reference.
5. Group Discounts & Service Opt-Out
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Group discounts do not apply to any of the Ramblers India events.
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If you decide not to use any of the services included in your event fee, such as travel, equipment rental, guided activities, meals, or entry to ticketed visits, please note that no discounts or fee reductions will be provided.
6. Late Payments & Forfeiture
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If the advance or balance payment deadlines for corporate/customized events are missed, your booking may be cancelled automatically.
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Any amounts already paid in such cases are forfeited.
7. Contact for Payment Queries
For invoice requests, payment confirmations, or any payment-related questions:
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Email: explore@zeroboundary.in
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WhatsApp: +91 88500 88091
We recommend reviewing these terms carefully before booking. Let us know if you need any clarifications or wish to tailor any aspect of the payment policy for your group.
Refund Policy
Refund Medium
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Refunds will be processed using the same payment channel originally used at the time of booking—such as credit/debit cards, net banking, or UPI/NEFT.
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Refunds exclude any convenience fees charged by third-party payment gateways. This fee remains the responsibility of the participant and will not be refunded under any circumstance.
UPI/NEFT Refunds
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For UPI/NEFT transactions, Ramblers India will require the following details from the participant to initiate the refund:
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UPI ID or phone number linked to your UPI account
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Or, bank account details (account number, IFSC, account holder name)
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Refunds via UPI will be initiated manually by a Ramblers India team member during operational hours.
Our refund process is managed manually by our team.
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Since our team is typically engaged in field activities during weekends, refunds are initiated only on Mondays.
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Participants requesting a refund between Friday evening and Sunday will have their request processed the following Monday as our team is typically engaged in outdoor operations.
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Please allow 3–10 working days from the initiation date for the refund to reflect in your account.
Cash Refund Exclusion
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Ramblers India does not issue refunds in cash under any circumstances.
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All approved refunds are processed digitally via the original payment method or as event credit in the form of a coupon.
Coupon Refunds
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In special cases where a coupon refund is offered (e.g. goodwill gestures, negotiated exceptions):
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A coupon code will be shared with the participant via email or WhatsApp.
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Each coupon is valid for a specific duration, with an explicit expiry date mentioned at the time of issuance.
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Coupons are non-transferable, cannot be redeemed for cash, and must be used before expiry.
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Coupon value will match the agreeable event fee (excluding convenience fee).
Exclusion of Convenience Fee
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Payments made through third-party gateways (such as credit/debit cards, net banking, wallets) include a non-refundable convenience fee.
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All refunds strictly exclude this convenience fee, which is borne by the participant regardless of cancellation reason or refund eligibility.
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For UPI/NEFT transactions to our current account, no convenience fee is charged.
If Ramblers India cancels an event due to low participant count, safety concerns, regulatory restrictions, or any other unforeseen circumstances:
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Participants will receive a full refund of the event fee paid.
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However, any convenience fee charged by third-party payment gateways is non-refundable, and must be borne by the participant.
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Refunds will be initiated on the next operational weekday (typically Monday) and processed within 3–10 working days via the original payment method.
Event-Specific Refund Policy
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Every Ramblers India event comes with a detailed refund policy that may differ based on event type, duration, location, and logistical considerations.
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We encourage all participants to carefully review the refund policy displayed on the specific event page before booking.
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The refund policy outlines applicable percentages, cancellation deadlines, and any non-refundable components (such as convenience fees).
Refund terms for one event do not automatically apply to others. Always refer to the exact policy relevant to your selected event.
Cancellation Policy
For all open-listed events hosted on the Ramblers India website, the refund policy as stated in the event listing shall govern participant cancellations. No separate cancellation policy will apply beyond the terms explicitly outlined therein.
Corporate clients or Private Groups who cancel their registration are eligible for a refund of the event fee only (convenience fees excluded), based on the following schedule:
+--------------------------------------------------------------+--------+
| Time Before Event Start | Refund |
+--------------------------------------------------------------+--------+
| 1 Month or more | 80% |
+--------------------------------------------------------------+--------+
| 15 days or more | 50% |
+--------------------------------------------------------------+--------+
| 7 days or more | 15% |
+--------------------------------------------------------------+--------+
| No-show (no prior cancellation) | 0% |
+--------------------------------------------------------------+--------+
2. Ramblers India-Initiated Cancellations
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If we cancel an event for safety, regulatory, or operational reasons, you may choose:
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Full refund of the event fee (excluding convenience fees), or
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Transfer to an alternate date within 12 months.
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We will notify you at the earliest and process any refunds within 3–10 working days.
3. No-Show Policy
Participants who do not arrive at the reporting point without prior cancellation are ineligible for any refund.
4. Force Majeure
Neither party is liable for failure to perform due to events beyond reasonable control (natural disasters, strikes, government directives, pandemics). Affected bookings may be rescheduled or refunded pro rata.
5. Cancellation Process
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Send your cancellation request to explore@zeroboundary.in or via WhatsApp at +91 88500 88091.
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Include your booking ID, event name, date, and reason for cancellation.
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Upon acceptance, we’ll acknowledge your request and, if eligible, initiate the refund.
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Refunds are issued through the original payment channel within 3–10 working days.
6. Special Considerations
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Advance payments for corporate/customized treks are non-refundable if cancellation is due to non-payment of balance.
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No group or volume discounts are applied to cancellation calculations.
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Opting out of included services (equipment, meals, and guides) has no bearing on cancellation refunds.
